Bank boosts broker services

by Madison Utley02 Mar 2020

Heritage Bank has boosted its broker services with the appointment of new business development manager, Michael Scott.

Scott will provide support for brokers in Victoria as well as Heritage’s broker partners in South Australia. 

He has over 20 years’ experience in the retail banking sector and has also managed his own broking business.

Most recently, he held senior business development and sales management positons at ME Bank. He was the first person to be appointed to its broker channel and also held leadership roles in mobile banking as well as a state leadership role in Tasmania. 

“As a mutual bank Heritage has a strong reputation based around people, something I’m very passionate about,” Scott said.

“It’s very special to work in an organisation that is really is invested in best interests of its customers. 

“Heritage was one of the first mutual banks to actively work with brokers and has done so for over 20 years now. I’m looking forward to strengthening relationships with brokers in Victoria and South Australia and sharing the Heritage difference.”

Head of broker distribution Stewart Saunders said the addition of Scott to the team would bolster Heritage’s capability to service mortgage brokers around the country.

“We’re delighted to have Michael on the team, his wealth of knowledge and experience will go a long way in enhancing the people first experience we provide to our brokers and customers," he said. 

“The broker market is extremely important to Heritage. Aside from helping more customers, working with brokers has enabled us to deliver a national presence that would otherwise not have been viable for a smaller mutual lender to access.

“We’re investing in enhancing our services to brokers including significant improvements in our home loan origination, digital platforms for brokers, as well as on the ground support with our BDM team. We have a very exciting year ahead.”