Bank boosts broker services with new BDM

by Madison Utley08 May 2020

A non-major bank has announced the appointment of a seasoned business development manager to support its broker partners in New South Wales and the Australian Capital Territory.

Heritage welcomed Chris Franze and his 14 years of banking industry experience into the role. Franze has held a variety of management positions in commercial and retail banking at Westpac, NAB, Newcastle Permanent and Bank of Queensland.

“Working with an organisation that has a great culture is really important to me, and it’s well known that Heritage has this in spades,” the new BDM said.

“As a mutual, Heritage is passionate about putting the needs of their customers first. They recognise the instrumental part brokers play in helping drive growth outside their branch footprint and are continually investing in their broker services.

“I’m passionate about providing quality service experiences to our broker partners and look forward to building relationships to support Heritage Bank moving forward.”

According to head of broker distribution, Stewart Saunders, Heritage has been steadily improving its broker services and will continue to do so.

“As one of the first mutual banks to actively work with brokers, we pride ourselves on delivering authentic customer experiences,” said Saunders.

“We’re committed to improving our broker service capabilities and this is reflected in our growing BDM team, and pilot expansion into the commercial broker market.

“We’ve also invested in improving our range of digital tools through our upfront valuation portal and new online live serviceability calculator. 

“We’re thrilled to have Chris on the team, his passion and experience will further support the people first proposition we offer our brokers and customers,” Saunders concluded.