Fee for no service bill could exceed $850m

Five largest banks have paid $222m in customer refunds and interest, with more expected

Fee for no service bill could exceed $850m

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The fee for no service scandal that emerged during the royal commission has landed Australia’s banks with a multi-million dollar bill that could exceed $850m.

According to figures released by ASIC, AMP, ANZ, CBA, NAB and Westpac have now paid or offered customers $222.3m in refunds and interest for failing to provide advice to customers while charging them ongoing advice fees. Of this sum, $6.4m has been paid since December 2017.

Further remediation programs by other financial service licensees are currently being overseen by ASIC, including those for Bendigo Financial Planning Ltd, Police Financial Services Ltd (trading as BankVic), State Super Financial Services Australia Limited (trading as StatePlus), and Yellow Brick Road Wealth Management Pty Ltd. The total amount now paid or offered to customers across both groups of licensees currently stands at $259.6m.

However, a further five licensees have made provisions for future payments and, if these are made in full, remediation may exceed $850m.

Payments from the big four are detailed in the table below

Group

Compensation paid or offered

Estimated future compensation(excludes interest)

Total estimate

AMP

$4,715,188

Not yet available

$4,715,188

ANZ

$49,178,004

$712,785

$49,890,789

CBA

$117,671,810

$1,517,690

$119,189,500

NAB

$5,413,535

$1,289,404

$6,702,939

Westpac

$3,113,159

Not yet available (1)

$3,113,159

 

 

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