Regional lender MyState Bank has rolled out a newly designed broker portal as part of its third party channel strategic investment program.
The new website layout has been created through broker feedback to give it a more logical structure specifically designed for the industry. Resources such as online tools, forms and product information have been placed together on the one webpage. Additionally, access has now been sped up with brokers no longer needing to log into the portal.
Other features include a visual arrangement of aggregators on the accreditation page to facilitate the accreditation process for brokers.
The site’s news page will also now highlight the most important news items while the portal itself provides easier access to contact details around lending support, broker administration, general enquiries, and construction loans.
With its broker-led distribution strategy, MyState was always looking out for new ways to support the third party channel, group executive of broker distribution Huw Bough
“Anything we can do to further improve the experience of working with MyState is clearly a win for both parties. We are working on other significant market-leading enhancements which we look forward to releasing in the coming months.”
In the past 12 months, MyState has also revamped its back office processing systems to improve its mortgage application processing times. The lender has also brought in a new state-based approach for its lending support team to provide brokers with a consistent level of support on a daily basis.
Finally, the bank has also introduced new technology including remote ID verification and a valuation hub.
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