Westpac unveils new financial crime hub

The bank brings over 500 scam specialists to the Parramatta site

Westpac unveils new financial crime hub


By Mina Martin

Westpac has opened the doors to its new state-of-the-art fraud prevention centre in Western Sydney as the bank continues to ramp up its efforts to combat scams and fraud.

The new hub, occupying one of Westpac’s eight floors in the new Parramatta Square precinct, will be manned by 2,800 Westpac employees relocating to Western Sydney, including 540 financial crime specialists.

The new Westpac Parramatta Square headquarters builds on Westpac’s long history in Western Sydney. The bank has been operating in the region for more than 160 years since the first Bank of NSW branch opened in Windsor in 1858.

“Western Sydney is Westpac’s heartland. It’s where many of our customers live and it's home to nearly half of our Greater Sydney workforce,” Westpac Group CEO Peter King said. “The region is also a big part of the national economy. That’s why we’re relocating thousands of staff to Parramatta Square. Our new Parramatta headquarters will include business lending and customer support teams, along with our financial crime team. We’ve brought more than 500 financial crime and fraud prevention experts together as part of this move as we continue to invest in the right tools, technology, and resources to protect our customers.”

David Gallant, Walker CEO, said Westpac’s presence in 8 Parramatta Square has been the catalyst for many other companies leasing space in the same building.

“Westpac and other major corporate clients are moving jobs to Parramatta that were once only reserved for the Sydney CBD,” Gallant said. “Westpac’s 2,800 staff will strengthen the diversity of talent and skills in the beating heart of Western Sydney. Parramatta Square sets an unparalleled benchmark for corporate quality in Australia with premium office space linked to outstanding transport connectivity, fabulous food, entertainment, shopping, and fitness.”


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