Aggregator's commitment drives broker numbers

by Rebecca Pike17 Dec 2018

Mortgage aggregator Choice has reached $70billion in loan book value, surpassing 1,600 members.

The group’s CEO Stephen Moore said it was a significant milestone which confirmed its unwavering commitment to brokers and their customers.

Choice’s data showed it experienced year on year growth across multiple fronts over the past five years, including a 75% increase in broker numbers as well as 10% growth rate per annum in settlements and a 9.5% increase of its loan book.

Moore said, “Growth continues to outpace the market with settlements in the last 12 months growing by four times system growth and the book by two times systems growth which are very strong results and something we should all be really proud of.”

Moore said Choice continues to grow from strength to strength despite multiple industry headwinds no matter the environment.

“We remain committed to our members, ensuring they are well-informed and equipped to deliver the best service and advice to their customers,” he added.

“This sentiment is echoed by Choice’s latest satisfaction survey results which achieved a record-high Net Promoter Score (NPS) of +42, with more than half of all respondents frequently referencing the high level of support they receive and praising the strong leadership of the Choice team.

“We pride ourselves on upholding a family-like, inclusive culture and collaborative approach in the way we operate.

“This is in my view, one of the key reasons why Choice continues to attract brokers and other financial services professionals looking to make the switch to mortgage broking.”

Moore said Choice was uniquely positioned to help brokers maximise their potentially, through its delivery of tailored support services, training and education.

“We support our members through an extensive professional development program incorporating Commercial Business Development Days, peer-to-peer learning workshops and Lender Expos which allow knowledge sharing and capacity building,” Moore said.

“Our network of experienced Partnership Managers also works closely with our members across the country, to develop and implement tailored business strategies and processes.”

This year, themes focused on managing data and cyber security risks, content marketing as well as innovations in compliance tools and analysis on the housing market.

Moore added, “In an environment of industry change, now more than ever brokers need an aggregator they can trust to support them in navigating these changes.

“Going forward, it is crucial brokers are supported to help them stay across the relevant themes and issues impacting both the industry and their customers, now and into the future.”