“Deliberate and resilient” support of brokers

by Rebecca Pike14 Dec 2018

An aggregator has reaffirmed its support of brokers against talk of regulatory change at its inaugural professional development convention.

Themed ‘Ahead of the Curve’, FAST’s two-day event provided brokers with insights on the latest market trends, tools and business updates, all focused on supporting brokers to deliver good customer outcomes.

FAST’s CEO, Brendan Wright, is an active member of the Combined Industry Forum (CIF). He reinforced the group’s commitment to backing the important work brokers do as business owners.

He said, “We are deliberate and resilient in our support for the mortgage broking and finance broking market more broadly. They clearly play a key role in our society by creating competition and access to the quality debt advice FAST brokers deliver to Australians looking to finance their home or businesses.”

With experienced business journalist Michael Pascoe as the event MC, speakers included former Victorian Premier the Hon. Jeff Kennett AC, former UN peacekeeper Matina Jewell, executive general manager of NAB broker partnerships Anthony Waldron and NAB general manager for performance and operations, Nicole Devine.

As part of his opening address, Wright said continuous investment in innovation was crucial in a dynamic lending environment.

He said, “Sustainable innovation, that addresses compliance risk and governance changes, comes from an ongoing investment in platforms, people, products and services.

“We are investing heavily in Podium to support brokers to meet and exceed customer expectations in an efficient and effective way.”

In addition to reinforcing the importance of taking a ‘know and show’ approach to customers, the event provided brokers with educational context around topics such as open banking and the introduction of Comprehensive Credit Reporting (CCR).

Wright said, “The emergence of more data through open banking and CCR brings significant opportunity to meet a broader range of customer needs.

“We applaud brokers who invest time and resources to learn more about the latest industry trends and themes, so they can make a real difference to clients in a sustainable way.”