The Mortgage & Finance Association of Australia (MFAA) is shaking up its leadership team.
The non-profit broking organization named Laura Downer as the new state manager — business development for South Australia and the Northern Territory, effective 1 July.
Adelaide-based Downer — who brings with her more than 15 years of experience in the broking and finance industry — replaces Wendy Robertson, who is retiring after more than two decades of service to the MFAA.
“We are so excited to have Laura joining our state manager team," said Melanie Kafka, MFAA executive, member experience and partnerships. "She brings not only industry experience and knowledge to our [South Australia and Northern Territory] members, but also enthusiasm and a genuine passion for working with members and growing the MFAA community."
The firm said Downer's background gives her a strong grasp of the challenges and opportunities facing MFAA members — and positions her to help bolster the strength and credibility of the mortgage and finance broking profession.
“You’ll be seeing Laura at upcoming MFAA events, industry forums, and in direct engagement with members," Kafka said.
MFAA also thanked Robertson for her “tireless and passionate” service to the organization.
Downer's resume includes stints at AMP Bank, ME Bank, PLAN Australia and MLC Mortgage Solutions. She also has experience in training, coaching, and mentoring brokers, guiding them through industry changes and advocating for their needs.
In fact, the seasoned BDM and broker said she "loves" the industry.
“I want to help [brokers] adapt, grow and stay informed as our industry evolves, while continuing to uphold the standards and community spirit we share," Downer said.
“I’m energised by the opportunity to work alongside MFAA members and contribute to the strength of our profession,” she added.
Downer's appointment comes as mortgage brokers play an ever-growing role in Australia's home loan market, with brokers settling 76.8% of all new residential loans in the March 2025 quarter, according to the MFAA. At the same time, some traditional banks are scaling back their reliance on third-party broker channels in favour of boosting their proprietary networks.
The arrival of Downer also comes as the MFAA’s national awards tour reaches its midway point, with five city stops celebrating the top regional brokers, BDMs, and lenders. The NSW State Excellence Awards happened in Sydney earlier this month. Stops in Melbourne and Brisbane are scheduled for later this month, with the National Awards scheduled for 23 July at the Crown Melbourne.
