Great Southern Bank has named Mathew Patterson as their new Head of Broker & Insurance.
He comes to the bank after 20 years in the banking sector, most recently at ME Bank.
“It’s very exciting,” Patterson told Australian Broker. “The bank is very well positioned for growth and I’ve been really impressed.”
“Coming into the organisation, something that really appealed to me is that Great Southern Bank is a very values-driven organisation and a very customer-centric organisation. I’m really pleased to be a part of it.”
“The other thing is that the bank has done a lot of foundational work to grow in a responsible fashion.”
“At the moment, we’re seeing a lot of extended turnaround times across many lenders and to be able to grow in a responsible fashion, with some of the tech implemented and ready to build on, is pleasing as well.”
Patterson prides himself on offering a service that brokers can depend on,
“Brokers can expect consistency from me,” he said. “One of the things that I’m big on is trying to provide as consistent experience as possible.”
“Brokers want lenders to do the basics well, and I think if you can get the basics right a lot of the time and create a consistent experience so that brokers know what they’re in for when they lodge a deal with the bank, that’s something important.”
“It’s one of the things that’s important to me and I think the organisation is well set up to deliver that.”
“We’re only on a handful of panels at the moment but we certainly have some growth aspirations and we’re looking to expanding our footprint across the industry.”
It is an exciting time to join Great Southern Bank, who have just experienced a massive rebrand after 75 years as Credit Union Australia.
“That’s one of the exciting things,” said Patterson. “To come into the organisation when the team have done such great work in setting up the channel, and are really interested in developing new tech to give us more capacity, I couldn’t come in at a better time.”