Non-bank introduces new conversion tool

The new tool lets brokers provide clients with an indicative offer of which specialist product is most suitable within two minutes

Non-bank introduces new conversion tool



Non-bank Pepper Money has unveiled a new online conversion tool that lets brokers provide clients with an indicative offer within two minutes.

Called the Pepper Product Selector (PPS), the digital platform can be easily accessed by brokers accredited with Pepper Money, Aaron Milburn, the firm’s director of sales and distribution (Australian mortgages & personal loans), told Australian Broker.

“Through a couple of simple questions and the customer’s Access Seeker Score, the Pepper Product Selector helps a broker match their customer to the most appropriate Pepper Money home loan product,” he said.

“It takes the hard work out of identifying the right product, and you have a genuine solution in the form of an indicative offer for your client in under two minutes.”

The PPS, along with Pepper’s broader Customer Conversion Toolkit, can help brokers position the lender’s specialist loans with clients, especially those who may not have been expecting solutions from a specialist lender, Milburn said.

The tool was created to fill a need in the market with six in ten eligible borrowers still missing out on a finance solution despite being eligible for the types of loans that Pepper offered, he added.

“Brokers were constantly telling us they weren’t sure which Pepper Money home loan product was right for their customer, and that it was taking them a lot of time to identify which product to apply for.  
“So we asked ourselves, what if we could improve that experience? What if we could make the whole process of determining whether someone was eligible for a specialist loan incredibly easy? And that’s how we came up with the concept of the Pepper Product Selector.”

Feedback so far has been positive, Milburn said, with many brokers succeeding in getting a home loan for their clients by using the PPS.

“Brokers who have been using the tool since it was launched almost two months ago have told us the Pepper Product Selector is a great innovation and that they have found the tool really easy to use.”

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