'I focus clients on what they can control,' says Shannon Ingram
Second chances, client success and why he found his way back to broking
'The world changes all the time and in ways we have no control over. What we do have some control over is the relationship we have with our customers,' says broker
Pilot trial starts months before official launch
Program allows customers to update details when moving homes
Australia's challenging macroeconomic environment dents the group's third-quarter revenue
Experienced leader motivated by company's 'brilliant culture'
Latest addition to help service growing demand in the west
Broker network looks to raise vital funds for the cause
