Connective launches cybersecurity training to protect brokers and clients

As cyber threats against small businesses surge, mortgage aggregator Connective has partnered with global cybersecurity leader Mimecast to deliver cyber awareness training for brokers across Australia. 

The initiative comes amid a rise in sophisticated, AI-driven attacks that threaten sensitive client data and disrupt broker operations. 

In 2024, the Office of the Australian Information Commissioner (OAIC) reported 1,113 data breaches - a 25% increase on the previous year - highlighting the growing risks facing businesses and individuals. 

“Using Mimecast for our brokers was an easy decision,” said Connective CIO Ashley Jackson (pictured). “It is the same tool we use internally to upskill our employees and aligns perfectly with our approach to cybersecurity – practical, proactive, and people-focused.” 

Brokers face rising risks and limited internal support 

With limited in-house cybersecurity resources, brokers are especially vulnerable.  

Mimecast’s research showed more than 50% of Australian businesses faced a cyberattack in 2024, with 36% of incidents generated using AI. 

Garrett O’Hara, senior director of solutions engineering at Mimecast, warned that “smaller businesses have become prime targets due to a lack of training and infrastructure.” 

“Human error remains a huge challenge,” O’Hara said. “Identifying, assessing and mitigating these risks should be a priority for Australian businesses.” 

Training built for brokers: relevant, efficient, and effective 

Connective’s cyber program is available via its Learning Management System and includes a Cyber Security Hub with response guides, checklists, and self-assessment tools. Training modules are tailored to broker-specific vulnerabilities and designed for quick, actionable learning. 

“The cyber training is crafted to be relevant, engaging, and time efficient,” Jackson said. “It emphasises the basics, which remain the cornerstone of good cybersecurity.” 

The broker response has been strong. Within 15 minutes of launch in April, 150 brokers had already signed up. Over half of those who started completed all modules in a single sitting. 

“This is not about fear-mongering,” Jackson said. “It’s about preparing brokers for the realities of today’s digital environment.” 

Cyber hygiene made simple: Connective’s five-point health check 

To support the training, Connective has also released a five-point cybersecurity health check to help brokers strengthen their defences: 

1. Enable multi-factor authentication (MFA): Use authenticator apps over SMS and never share codes. 
2. Strengthen password management: Use a reputable password manager and avoid reusing passwords. 
3. Keep systems updated: Install updates and antivirus patches promptly. 
4. Improve data control: Know where data lives, restrict access, and use encrypted cloud storage. 
5. Mandate cyber awareness training: Ensure all team members are trained to spot and respond to cyber threats. 

“Education is the first and most critical line of defense,” Jackson added. “This is about giving brokers clear, actionable knowledge.” 

With this rollout, Connective is setting a new standard for cyber resilience in the broking industry. 

Before this, Connective added four new lenders - OwnHome, GCI, Aquamore, and Asset Financier - to its panel and unveiled its 2025 Mercury Nexus roadmap, featuring key upgrades to boost broker efficiency across mortgage, commercial, and asset finance.