ANZ boosts training to cut broker dependence

by 15 May 2013

ANZ has doubled its training hours in the past year in a drive to boost proprietary sales and reduce reliance on brokers.

The major bank's half year results reported 150,000 hours of training in the past 12 months, approximately two-thirds of which was specifically targeted at the retail sector.

Mark Hand, managing director of retail distribution, said the training’s core focus was in boosting the skills of their front-line staff, reducing dependence on broker channels.

“I felt our network needed to be having better quality conversations with our customers,” said Hand.

“Otherwise we’re effectively encouraging them to go to brokers, and that opens the option for them to bank with someone else.”

Hand said that, while the majority of mortgage sales in the last half came from proprietary channels, ANZ has still maintained a good relationship with brokers.

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  • by OzBoy 15/05/2013 10:07:23 AM

    Great keep training the brokers of the future.

  • by SIDBROKER 15/05/2013 11:17:15 AM

    I am not surprised. Most brokers i know that haven`t already given up are just hanging on for another year. They all say the same thing which is NCCP has made it near impossible to stay in business.

  • by Country Broker 15/05/2013 11:22:41 AM

    Hopefully most of this will be directed to the assessment staff in Bangalore !! Australian assessor are very good .