NAB names new head of broker

by Madison Utley12 Dec 2019

NAB has named its new executive general manager of broker partnerships, effective at the time of the announcement.

Nicole Devine will be assuming the role from her previous position within the organisation of general manager, performance and operations for broker partnerships. There, she led the transformation of the Podium platform to help better support brokers and contributed to the improvement of the customer and broker experiences.

Devine has been with NAB since 2004. In her new role, she will report to chief customer officer of consumer banking, Mike Baird.

"I'm excited to lead a great team at a time of significant change for the industry and look forward to driving continued momentum in the business through the consistent support of our broker partners,” Devine said.

"NAB is committed to be the bank of choice for brokers, recognising the valuable role they play in helping Australians access credit and driving competition in the financial services sector.

Anthony Waldron, previous EGM of broker partnerships, will now transition to lead the consumer bank strategy – enablement and transformation team, helping to drive the broader consumer bank strategy across all channels.

According to the major, these changes will “strengthen NAB’s focus and momentum to be Australia’s leading bank” through delivering exceptional service and earning customers’ trust.

Waldron will also retain his position as chairman of the Combined Industry Forum (CIF).

He said, “I’m looking forward to take on this important role to drive great outcomes for customers, no matter how they use our services.

“I also remain strongly committed to the broker industry and am delighted to continue in the position of chair of the Combined Industry Forum.”

Devine and Waldron will also both remain on the boards of NAB’s Advantedge business and credit licence BLSSA.