NAB has appointed Pete Steel (pictured) as group executive, digital, data, and artificial intelligence, a newly created role designed to accelerate the bank’s strategic focus on digital transformation, customer experience, and AI-driven innovation.
“Digital, data, and AI are critical enablers for the delivery of our strategic ambition of customer-centricity and now is the right time to have an executive solely accountable and focused on accelerating our progress in these areas,” Irvine said in a media release.
“Pete’s deep experience in using digital and technology solutions to deliver for customers and driving commercial outcomes will be a valuable addition to my executive leadership team.”
Currently managing director, customer engagement, at Lloyd’s Banking Group in the UK, Steel leads a division of around 16,000 people across consumer sales, service, digital, AI, personalisation, branches, call centres, and advisers.
He previously founded fintech startup Expertli and was a senior adviser on digital transformation at Boston Consulting Group. Before that, Steel spent 16 years at Commonwealth Bank of Australia (CBA), including serving as group chief digital officer.
Steel will commence his new role at NAB on Jan. 5, pending regulatory approvals and the completion of his obligations at Lloyds.
Following the structural change, NAB Group COO Les Matheson will retain responsibility for critical strategic initiatives, including business-led technology modernisation, payments, customer experience, group marketing, and enterprise simplification.
