Major brings digital enhancements to broker channel

by Madison Utley12 Jul 2019

A major bank has made technology one of the central focuses of its broker channel, utilising a variety of digital and online education tools to support diversification and speed up turnaround times. 

More than 2,000 unique users logged into NAB’s second Digital Professional Development (PD) Day held last month, which covered a range of topics from navigating regulatory change to future-proofing businesses.

During the day, brokers were given a preview of the digital enhancements NAB plans to bring into the broker space over the coming year.

A change to ApplyOnline that went into effect at the end of May enables both residential and small business loans to be lodged online on one application through their aggregator software, leading to faster turnaround times for customers.

NAB is also expanding DocuSign capabilities as the bank moves towards digitalising its home loan application from the first step through to settlement.  

According to NAB general manager of broker distribution, Steve Kane, the largescale participation in NAB’s digital and face-to-face events shows the “strong broker appetite” for education and industry insight.

“These events reinforce the vital role technology is playing in training and education in our industry moving forward, and it is great to see so many of our brokers embracing the digital format,” he added.

The Digital PD Day’s interactive format let brokers actively participate in the proceedings, with real time questions welcomed in every session.

NAB also held its ‘Bank Behind the Broker' education series across the country during May and June, with over 1,700 brokers attending the educational events that detailed the latest industry, product and service updates through both face-to-face sessions and interactive webinars.

“We will be looking to create more innovative training and education initiatives to reach as many brokers as possible in the most impactful and useful way,” said Kane.