The Mortgage and Finance Association of Australia has kicked off their awards season for this year by announcing the winners of their State Excellence Awards in South Australia and the Northern Territory.
The awards were presented online, and the winners will now advance to the gala national event, which will be held in Sydney at the Fullerton Hotel on Thursday 22 July.
Several big names sponsored awards, including banks such as ANZ, Westpac, CBA and Suncorp, as well as media names such as Australian Broker and Mortgage Professional Australia.
“In addition to the usual outstanding qualities required of our award recipients of professionalism, innovation, ethics, and customer service, the events of this year meant that high levels of resilience and flexibility were also necessary to achieve success,” said MFAA CEO Mike Felton.
“These qualities have been key to our industry’s ability to adapt to COVID related process changes, the first recession in 29 years, extended periods of lockdown and uncertainty, increased volume and extended processing times, and the commencement of the single biggest legislative change our industry has faced in more than 10 years in the Best Interests Duty.
“Not only has our industry adapted to an ever-changing environment and the personal challenges that the past 12 months have posed, but it also remained true to the customer-first ethos that sets our industry apart by continuing to support customers when they really needed us,” Mr Felton said.
“While I am always proud of the hard work and professionalism of everyone in our industry, the way brokers overcame their own vulnerabilities this year, maintained focus on their customer’s needs, while achieving consistently high market share results, has been nothing short of inspirational.”
The full list of winners is below.
2021 MFAA State Excellence Awards SA/NT winners
Business Development Manager Award – Lender/Support Service Provider - Elizabeth James, HomeStart Finance
Equipment Finance Broker Award – Matthew Ford, Finestream Capital
Young Professional Award – Andrew Mudie, Yellow Brick Road Brighton & Matthew Ford, Finestream Capital
Newcomer Award – James Galpin, Your Friends in Finance (HT Financial Services)
Business Development Manager Award – Aggregator – Ben Livera, Mortgage Choice
Residential Finance Broker Award – Cathy Anderson, Smartline
Commercial Finance Broker Award – Deb Purvis, Robinson Sewell Partners
Customer Service Award – Individual – Pallavi Laroia, Excel Mortgages
Community Champion Award – KD Singh, Money Merchants Financial Services
Regional Finance Broker – Aaron Vogt, Preferred Finance
Loan Administrator Award – Stephanie Miller, Aussie Prospect
Finance Broker Business Award – Rise High Financial Solutions
Customer Service Award – Business – Keylend
Diversified Business Award – Money Merchants Financial Services
Non-Major Lender Award – ING
Major Lender Award – Commonwealth Bank
Mutual/Specialty Lender Award – Resimac
Fintech Lender Award – Prospa