Non-major celebrates awards

by Rebecca Pike23 Oct 2018

A non-major is celebrating being named top of its category at the renowned Australian Mortgage Awards.

Bankwest was awarded with the MSA National Non-Major Bank of the Year at last Friday’s event, held at The Star.

The Western Australian institution also bagged top spot in the Most Effective Online Presence – Lender category at the ceremony.

Bankwest head of third party banking Ian Rakhit paid tribute to his team after picking up the award.

He said, “I couldn’t be more proud of the team I’m lucky enough to work with every day at Bankwest.

“These two awards are a sign of how hard we work to make brokers’ lives more simple and easy and are testament to the work being done behind the scenes as well.

“We’re on a journey to create a world-class home loan experience, making it simpler and easier to support brokers in servicing customer needs.

“It’s such an exciting time to be leading third party banking at Bankwest as we continue to bring digital tools to market to help brokers improve the service they provide to customers.”

On the night Bankwest’s customer outcome owner James Stewart picked up the award for the Most Effective Online Presence – Lender category.

He said, “As we so often say, brokers’ needs, and the needs and expectations of our customers and the broader community, are changing rapidly and as a result we’re evolving and improving the digital services and products we offer.

“It’s great to see we’re clearly hitting the nail on the head in terms of our digital services with this award.”

Rakhit added,“I’m also aware that third party banking is about building relationships and maintaining trust and that’s something I’m very proud of and passionate about.

“Bankwest was one of the first institutions to step into the brokering world and through this careful balance of digital and real people support, I’m looking forward to seeing Bankwest continue to work closely with brokers to meet customers’ changing needs in the future.”